Frequently Asked Questions

Our standard service schedule includes cleaning and restocking every 3-4 days for long-term rentals. For special events, we can arrange more frequent servicing based on your needs and the number of attendees. Additional service visits can be scheduled at any time.

Standard units are our basic porta potties with a toilet and urinal, while deluxe units include additional features like a hand sanitizer dispenser, mirror, shelf, and improved ventilation. Deluxe units are more comfortable and better suited for events where guests will appreciate the extra amenities.

We recommend booking at least 2-4 weeks in advance for small to medium events, and 6-8 weeks for large events or during peak season (spring through fall). Last-minute rentals may be available depending on inventory, but early booking ensures you get the exact quantity and types of units you need.

Yes, we offer ADA-compliant portable restrooms that meet all accessibility requirements. These units feature wider doors, interior handrails, and sufficient space for wheelchair maneuverability. We recommend at least one ADA unit for every 20 standard units at events open to the public.

Our rental prices include delivery, setup, regular servicing, and pickup. For standard rentals, servicing is included every 3-4 days. Additional services like more frequent cleanings, hand wash stations, or luxury units may incur extra charges. All pricing is transparent with no hidden fees.

Porta potties require a relatively level and stable surface. Grass, dirt, asphalt, and concrete are all acceptable. For soft ground, we may use wood boards to prevent sinking. The delivery site should be accessible by our truck (about 10 feet wide clearance). If you have special placement requirements, please discuss them with our team when booking.

We require at least 48 hours notice for cancellations to receive a full refund. Cancellations made within 48 hours of delivery may incur a 50% fee. After units have been delivered, the full rental amount is non-refundable. For weather-related cancellations, we offer rescheduling at no additional cost.

Yes, we offer discounted rates for rentals lasting 30 days or longer. Discounts increase with rental duration - typically 10% off for 1-3 month rentals and up to 20% off for rentals extending beyond 3 months. Contact our team for a customized quote based on your specific needs.

Normal wear and tear is expected and covered in our service. For significant damage caused by misuse or vandalism, repair costs will be charged to the customer. We conduct thorough inspections before and after each rental. Our units are built to withstand heavy use, but we ask renters to report any issues immediately.

For safety and liability reasons, customers should not move units after delivery. If you need to relocate a unit, please contact us to arrange professional moving service. Unauthorized movement may damage the unit and void any warranty coverage.

We use EPA-approved, environmentally friendly cleaning solutions that effectively sanitize while being safe for users and the environment. Our products are biodegradable and designed specifically for portable sanitation systems. We never use harsh chemicals that could damage the units or create unpleasant odors.

Absolutely! Construction sites are one of our specialty areas. We offer durable units designed to withstand job site conditions, with options for extra security features like locking doors. We can coordinate with your project timeline and provide OSHA-compliant solutions tailored to your crew size.

As a general rule, plan for 1 unit per 50 people for a 4-hour event. For all-day events, 1 unit per 75-100 people is recommended. Construction sites typically need 1 unit per 10 workers. Our team can help you calculate the ideal number based on your specific event type, duration, and guest demographics.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), checks, ACH transfers, and cash. Corporate accounts can be set up with net-30 terms upon credit approval. A 50% deposit is typically required to reserve units for events, with the balance due before delivery.

Yes, we offer standalone hand washing stations that can be rented along with our portable restrooms. These include foot-pump or hand-pump operated sinks with soap dispensers and paper towels. We recommend at least one hand washing station for every 2-3 porta potties at events.

For cold weather rentals, we offer winterized units with special additives to prevent freezing, insulated interiors, and optional heating packages. Service frequency may need to increase in freezing temperatures. We can also provide guidance on proper placement to minimize weather-related issues during winter months.